This page sets out the legal terms that govern your account and your use of lodi921, including how we handle your data, what rules apply to transactions made through GrabPay, InstaPay, or Bank Transfer, and what steps you can take when something needs to change. Access to lodi921 depends on local law and is available only where permitted in your eligible region.
Philippines-region scope
Account data rights
GrabPay · InstaPay · Bank Transfer context
Policy contact included
POLICY POSTURE
How Our Legal Terms Apply to Your Account
Using lodi921 means you agree to the terms set out here, which govern everything from account creation and wallet transactions to how we store and use the data you provide. These terms apply whether you access the platform through a mobile browser or via a linked payment flow — including deposits processed through GrabPay, transfers routed through InstaPay, or settlements sent via Bank Transfer. We collect only the data needed to operate your account, verify identity where required, and process the payment routes you choose. We do not sell your personal data to third parties. Records of your account activity — including transaction logs tied to GrabPay or Bank Transfer — are retained for the period required by applicable law and then deleted or anonymised according to our retention schedule. If a term here conflicts with applicable Philippines law or the law of your eligible region, the applicable law takes precedence. We update these terms when our services change and will post the revised version at this path. Continued use of your account after an update means you accept the revised terms. If you do not accept a change, you may close your account by contacting support before the effective date.
GrabPay
Deposits via GrabPay are governed by both these terms and GrabPay's own service conditions. We record the transaction reference on your account wallet so you can match it in your GrabPay app history.
InstaPay
InstaPay transfers link directly to your registered bank account. Your transaction reference appears in your lodi921 wallet and in your bank's InstaPay history so you can reconcile both sides.
Bank Transfer
Bank Transfer settlements follow your bank's clearing schedule. We log the deposit on our end once funds clear; check your account wallet for the posted status rather than contacting support before clearing.
POLICY SCOPE
What Falls Inside and Outside This Policy
Not every interaction you have through lodi921 is governed solely by these terms. Understanding the boundaries helps you know where to direct a question — to us, or to a third-party service provider you've also engaged.
Account access
Creating, verifying and managing your lodi921 account is fully within scope. Login credentials, account data, wallet balances and transaction history are all covered by these terms.
Transactions on our platform
Deposits and withdrawals processed through our configured payment routes — GrabPay, InstaPay, Bank Transfer — are within scope for the part we process. The payment provider's own terms govern their side of the transfer.
Site content
Game content supplied by studios in our lobby, odds data, and promotional copy published at lodi921 are within scope. We own or licence all content we publish and are responsible for its accuracy.
Third-party services
External apps, your bank's mobile app, or GrabPay's own platform operate under their own terms. We are not liable for service interruptions, errors or data-handling decisions made by those third parties.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under This Policy
You hold specific rights over the data and records we keep on your account. You can review your transaction history at any time by logging in and opening the wallet section — every deposit and withdrawal is listed there with its reference number, date and payment method. If any account detail is incorrect — your registered name, contact number, or linked payment method — you can request a correction through the account settings page or by raising it with support. Questions about how we use your data, how long we keep it, or who we share it with can be directed to our policy contact. We will respond within the period required by applicable law. If you believe we have handled your data incorrectly, you may also raise a complaint with the relevant data-protection authority in your eligible region. Closing your account is a right you hold at any time; submit the request through support and we will confirm the closure and the data-retention period that follows.
Review your records
Log in and open the wallet section. Every transaction — GrabPay deposits, InstaPay transfers, Bank Transfer settlements — is listed with its reference and status.
Correct account details
Account settings let you update contact information. For name corrections or linked-payment changes, raise a ticket with support and include the account reference shown in your profile.
Raise a policy question
Send your question to our policy contact email listed in the support section below. Describe the specific data point or record in question so we can locate it quickly.
Request account closure
Contact support to close your account. We will confirm closure, tell you how long we retain your records after closure, and stop processing new transactions on that account immediately.
POLICY CONTACT PATHS
How to Reach Us About Legal and Policy Matters
For legal or policy questions — data requests, term clarifications, or account-closure submissions — use the dedicated contact paths below. General gameplay or payment questions are handled through the main support channel; policy-specific requests should go to the policy contact so they reach the right team.
Policy email
Send data requests, term questions or correction requests to our policy contact address. Include your account reference number so we can locate your records without delay.
Live support chat
For questions about a specific transaction record or wallet entry, live chat connects you to the support team. Have your transaction reference ready — it appears in the wallet history section.
Account support ticket
Submit a formal request through the in-account ticketing system for account-closure submissions or disputes. The ticket creates a written record we can reference throughout the resolution process.
DATA AND ACCOUNT SECURITY
How We Handle Policy Obligations on Your Account
These practices reflect what we do in operation — not promises about future conduct. Each item below describes a current process you can verify by navigating the relevant section of your account.
Data handling
We collect account registration data, payment references and session logs. We use this data to operate your account and process transactions. We do not sell it. The data categories we hold are listed in the account data section accessible after login.
Cookies and session tracking
We use session cookies to keep you logged in and to load your wallet state correctly. Analytics cookies are optional; you can adjust cookie preferences through the settings link in the site footer.
Retention and deletion
Account data is kept for the period required by applicable law after your last transaction. Once that period passes, records are deleted or anonymised. Closed accounts follow the same schedule — we do not retain data indefinitely.
Requesting changes
To correct, export or delete your account data, submit the request via the policy email or in-account ticket. We will acknowledge within two business days and complete the action within the period required by applicable law.
POLICY FAQ
Frequently Asked Legal and Policy Questions
These are the questions we receive most often about account rights, data handling and policy contact. If your question is not here, use the policy email or in-account ticket to reach the right team.
Does lodi921 share my account data with third parties?
We share data only when required by law or when a third-party payment provider — such as the InstaPay network or GrabPay — needs it to process your transaction. We do not sell your data to advertisers or unrelated third parties.
How do I request a copy of the data lodi921 holds on my account?
Send a data-access request to our policy email or raise an in-account ticket. Include your registered account reference. We will respond within the period required by applicable law and supply the data in a readable format.
Can I ask lodi921 to delete my account data?
Yes. Submit a deletion request through the policy email or support ticket. We will delete or anonymise your data after the retention period required by applicable law has passed. We will confirm the deletion date in our reply.
What happens to my wallet balance if I close my account?
Any remaining wallet balance must be withdrawn before account closure is finalised. We will not process further deposits once a closure request is confirmed. Contact support to arrange the final withdrawal before the account is closed.
How do I dispute a transaction record that looks incorrect in my wallet?
Open the wallet section, locate the transaction reference, and raise a support ticket with that reference number. For GrabPay or InstaPay transactions, keep your payment-app record handy — it helps us cross-reference both sides quickly.
Is access to lodi921 available in my region of the Philippines?
Access depends on local law and is available only where local law permits. We do not claim a specific licence authority here. Check the eligibility information shown during account registration for the current access status in your region.
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