Casino / Sports
This Privacy Policy covers every piece of information you share with lodi921 when you create an account, fund your wallet through GrabPay, InstaPay or Bank Transfer, or contact our support team. We explain here what we collect, why we collect it, where it goes, and the choices you hold over it — with no legal jargon left unexplained.
When you register with lodi921, the information you provide — your name, contact details, date of birth and payment credentials — is collected to operate your account and process transactions. Payment data tied to GrabPay, InstaPay or Bank Transfer passes through the respective payment provider's own systems; we hold a transaction reference and status record, not your full wallet credentials. Cookies placed when you browse our lobby record session state, language preference and page navigation — they do not carry financial data. We retain account records for as long as your account remains active and for the period required to satisfy applicable record-keeping rules in eligible regions. Access to your account data inside lodi921 is limited to authorised personnel only. Data may be shared with payment processors, identity verification services or law-enforcement bodies where required by local law. We do not sell personal information to third-party marketers. If you are in the Philippines, availability of our services and the applicable data rules depend on local law and the eligible regions in which lodi921 operates. We update this policy when our practices change; the current version is always the one shown on this page.
GrabPay transaction data is processed within GrabPay's own infrastructure. We store only the reference ID and completion status in your account history.
InstaPay transfers go through your bank's channel. lodi921 records the transfer reference and the credited amount; your full bank details stay within the bank network.
Bank Transfer deposits include a sender reference we match against your account. We keep this record as part of your transaction history for reconciliation and support purposes.
Our Privacy Policy applies specifically to data processed by lodi921 through this site, your registered account and our direct support channels. It does not extend to third-party services you access via links on our pages, the privacy practices of payment networks like GrabPay or InstaPay, or any platform you use before or after visiting lodi921. Understanding the boundary helps you know exactly who to approach when you have a data question.
All data you submit during registration, login and account updates falls under this policy. This includes your email address, contact number, account password hash and identity documents where verification is required.
Deposit and withdrawal records tied to your lodi921 wallet are covered. The payment networks carrying those transactions — GrabPay, InstaPay, Bank Transfer — operate under their own separate privacy terms.
Pages you visit, games you open in the lobby and session activity recorded by our analytics tools fall within scope. This data is used to maintain the site and identify technical issues, not to build advertising profiles.
Links to external sites, embedded provider content from our game studios, and any social media buttons you interact with are governed by those parties' own policies. We do not control or take responsibility for how they handle your data.
You hold several concrete rights over the information we hold about you. You can request a copy of the personal data on file for your account at any time — we provide this through our support channel so you can verify the details against what you submitted. If any record is incorrect — a misspelled name, a wrong contact number — you can ask us to correct it by raising a support request and attaching the relevant proof. Where you believe data is being held beyond its necessary period or in circumstances that no longer apply, you can submit a removal request; we review each case against our retention obligations under local law before acting. You also have the right to ask us how a specific piece of your data is being used, and we will respond in plain terms without deflecting to legal references. All requests are handled through the contact paths listed in the Support section of this page. We aim to acknowledge every request promptly and keep you informed of progress.
Contact support to request a copy of the personal data we hold. We verify your identity before releasing any information, using the details already linked to your account.
Submit a correction request through our support channel with a brief description of the error and supporting proof. We update verified corrections in your account without delay.
If you are unsure how a specific item of your information is being used, send us a direct question. We respond in clear, specific terms — no deflection to policy documents without context.
Where permitted under local law, you may request removal of data we no longer have a legal obligation to retain. Submit the request through support; we will confirm the outcome and the reason for any partial or full outcome.
Privacy questions and data requests go to a dedicated path separate from general account support. Use the channel that matches the urgency of your matter. All contacts are monitored and requests are tracked from receipt through to resolution so nothing falls through without a response.
Send privacy and data requests to our support email. Include your registered account email and a clear description of your request so we can process it without needing a follow-up for basic details.
For time-sensitive data concerns, open the live chat window from the account area. Our support team can log your request directly and provide a reference number while you wait.
Some account-detail updates — contact number, email address, communication preferences — are available directly inside your account settings without needing to contact us first. Check your account dashboard after login.
lodi921 applies technical and organisational measures to protect the account data we hold. This section explains the four areas that matter most to understanding how seriously we take this responsibility: how data moves, how long we keep it, how cookies work on our site, and how to request changes.
Personal and financial data is transmitted over encrypted connections. Access inside lodi921 is role-restricted: staff who do not need your data to perform their function cannot view it. Payment references from GrabPay, InstaPay and Bank Transfer are stored separately from identity records.
We use functional cookies to maintain your session, remember language preference and record which pages load correctly. Analytics cookies count page visits in aggregate. You can review cookie settings in your browser at any time; blocking functional cookies may affect how the account area loads.
Account records are held while your account is active. After closure, we retain only the records we are required to keep under applicable local regulation. When the retention period ends, records are deleted or anonymised. You can ask about the retention period for a specific data type through our support channel.
We update this policy when our data practices change. The date at the top of this page reflects the most recent revision. To request a change to your stored data, or to ask about any part of this policy, use the contact paths in the Support section above.
These are the questions we receive most often about how your information is handled. If your question is not here, our support team can answer it directly.
We collect the details you submit during registration — name, email address, contact number and date of birth. If identity verification is required to operate your account, we may also hold a copy of the document you provide. We do not collect information beyond what is needed to operate your account.
No. GrabPay and InstaPay transactions run through those networks' own systems. We record only the transaction reference number and the credited or debited amount in your lodi921 wallet history. Your wallet credentials and bank details stay within the respective payment network.
Access is limited to authorised staff whose role requires it — for example, the team handling a support request you have raised or a verification process you have initiated. Staff without a direct operational need cannot view your personal records. Data is never shared with third-party advertisers.
Contact us through live chat or support email with your registered account email address and a clear request for your data. We verify your identity against the account before releasing any information, then send you the details through a secure channel.
You can submit a removal request through support. We review each request against our legal retention obligations. Data we are required to keep under applicable local regulation will be retained for the required period; everything else is deleted or anonymised once we have completed that review.
Yes. The same policy applies regardless of the device or browser you use to access your account. Data collected during a mobile session — including session cookies and transaction references from GrabPay or Bank Transfer — is handled under the same terms as a desktop session.